From 38% RTO Compliance to 72% in 6 Months
An international NGO struggled with return-to-office pushback. The real problem wasn't policy—it was the building.
"I stopped being the person enforcing unpopular policies and became the person who gave them a great workplace."
Company Profile
Before & After
38% average despite 3-day RTO policy
72% attendance with same policy
Weekly complaints about HVAC, parking, amenities
Complaints dropped 65%
'Depressing' and 'outdated' in exit interviews
Building cited as positive in recruitment
Talking sustainability while wasting energy
Minergie-certified, walking the talk
Decision Drivers by Role
Different stakeholders have different priorities. Here's what mattered most to each role—and what they achieved.
RTO policy was failing and HR was getting blamed
Engagement scores up 18 points, policy working organically
Overwhelmed by daily complaints, reactive firefighting
Proactive management, dramatically reduced tickets
Needed space that matched mission and values
Building became proof of sustainability commitment