Case Study
HRLeadersFacilities

From 38% RTO Compliance to 72% in 6 Months

An international NGO struggled with return-to-office pushback. The real problem wasn't policy—it was the building.

Client Profile

Industry
International Development / NGO
Size
220 employees
Geneva Footprint
2,800 sqm single floor

The Challenge

After two years of hybrid work, the Geneva team showed 38% average office attendance despite 3-day RTO policy. Exit interviews mentioned 'depressing building', 'unreliable HVAC', and 'impossible parking'. HR was blamed for the policy; the real culprit was the 1990s building.

The Solution

LINK offered what their old building couldn't: Minergie-certified air quality, restaurant with panoramic terraces, fitness facilities, 423 parking spaces, and a concierge team that knows every employee by name. The space became somewhere people wanted to be.

The Results

72%
RTO Compliance
Up from 38% pre-move
-65%
Staff Complaints (FM)
Air quality, parking, and amenity complaints
+18 pts
Engagement Score
Measured via annual pulse survey

What They Said

"I stopped being the person enforcing unpopular policies and became the person who gave them a great workplace."

Head of People & Culture
HR

"Staff complaints dropped from weekly to almost never. The building just works."

Facilities Manager
Facilities

"Our people finally have a space that matches our mission. You can't talk about sustainability while working in an energy-wasting building."

Country Director
Leaders

Ready to Write Your Own Success Story?

Tour the building. Meet the team. See for yourself why companies like this one chose LINK.